EMPLOYEE WELL-BEING EXCHANGE APRIL 2021 - BURNOUT: THE DARK SIDE OF RESILIENCE RESEARCH

As April is Stress Awareness Month, the Employee Well-being Exchange will took a close look at how stress and burnout out impact us, our families, and our workplace. We discussed the history and causes of work burnout before participants took part in three short breakout sessions to discuss how to prevent, identify, and intervene in work burnout. Below were our guiding questions and notes of take-aways from the breakout conversations:

Take-away Notes:

  • Burnout Prevention
    • Build individual self-awareness
      • Leverage health apps such as Thrive, Virgin Health, Lyra / MeQuillibrium
      • Build an Internal SharePoint with resources – direct link to medical providers, family resources
      • Offer webinars
    • Psychological Safety:
      • Speaking up – all levels – engagement survey index overlay (e.g., easy for me to raise concerns)
      • Survey team effectiveness
      • Provider leader and manager training in 1:1 and in a team setting
      • Set the tone by being real and vulnerable (i.e. pets in screen)
      • Make it okay for people to admit they’re under stress
    • Role Modeling
      • Host CEO townhall – share personal stories, vulnerability – senior leadership
      • Help leaders role model the behavior we want from our employees
      • Volunteer practitioners to facilitate conversations, etc.
    • Autonomy and Support
      • Help people to negotiate full time remote, slowing down, creating barriers between work and life
      • Provide continuous improvement training to build autonomy
  • Burnout Identification
    • Mental health awareness training and leader support
    • Provide tools for self-assessment
  • Burnout Intervention
    • Managers AND Peers being trained to look out for signs of burn out (notice - talk - act)
    • Provide Mental Health First Aid Training: https://www.mentalhealthfirstaid.org/
    • Peer support programs to help support staff. Training to provide skills
    • Kaiser Permanente "Thrive Boss" program to help senior leaders embrace many simple practices to recognize and support well-being


Our guiding questions included:

  • How do you define burnout?
  • How do you monitor and identify people at risk of burnout in your organization?
  • What are you doing to promote stress awareness within your organization?
  • How can empower employees to build relationships that support resilience?

Suggested Reading:  HBR Collaboration Without Burnout by Rob Cross

Building on groundbreaking research by both i4cp and Rob Cross, the Employee Well-Being Exchange is a peer-driven community working group that explores the relational sources of well-being, how personal networks impact this, and the tools to support individual performance and well-being.


This meeting is exclusively for members of the Employee Well-Being Exchange. If you'd like to participate, please contact us to see if you qualify. If you are an i4cp member, please log in to access the registration/meeting details.
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