Questions about the Virtual Conference

I'm registered for the virtual conference. How do I access the sessions and materials?

As a registered attendee, you should have received an email from CrowdCompass with login details. We've also sent access and other details from If you haven't received those emails, please check your junk folder. If you need further assistance, please email us.

What platform is the conference on?

The conference is hosted on the CrowdCompass platform, and can be accessed either via mobile app or your browser. The video sessions themselves will be hosted in Zoom.

Can I access the conference platform early?

Yes, and we encourage you to do so! Please make sure to set up your conference profile and log in early to:

  • Ensure you are able to log in without difficulty
  • Search or browse the attendee list to start making connections
  • Review the agenda and save your sessions of interest.

Will I be able to download slides from the conference?

Yes, slides and/or session materials will be made available for most sessions shortly after the conference concludes. In addition to session slides, we'll make other resources available, including select i4cp research, infographics, and templates.

Will I be able to watch recordings from the conference?

Recordings of most sessions will be made available as soon as possible, exclusively to conference attendees via the conference platform.

I'm an i4cp member but was unable to attend the conference. Will I be able to watch the recordings?

The recordings will be exclusively available to conference attendees through the end of the year. At some point in early 2021, we'll make select recordings available to the full i4cp membership. Thanks for your patience and understanding!

I was registered for the in-person i4cp conference. How do I get transferred to the virtual conference?

All individuals who were registered for the physical conference are automatically registered for the virtual conference. Additionally, each paid in-person pass will convert to 5 virtual passes to allow 4 of your co-workers to attend at no additional expense. Please note that these additional passes are to be used within your organization and not shared more broadly.

How do my colleagues sign up?

Every previously registered attendee will receive a special code via email that can be distributed to four others within your organization; if you can’t find the email in your inbox, please contact us.
If you want additional members of your team to attend, group pricing is available.

Can I get a refund or credit instead?

This year has presented more than its share of surprises and challenges. As you know, based on many attendees’ inability to attend the conference at the last minute, we rescheduled the March conference just weeks ahead of the event. This was well past the refund date and the deadline to cancel many of our financial agreements we had in place with the hotel and other vendors. To ensure we can continue to provide the premium experience expected of i4cp, we are unable to offer refunds or credits for cancellations. We hope you understand this unanticipated situation and we appreciate all of the members who have advised and assisted us through this process.

I had a hotel room booked at the Fairmont. Do I need to call and cancel my reservation?

If you were booked on i4cp’s hotel room block at the Fairmont Scottsdale, your reservation has been automatically canceled. If you were booked outside of the room block or at another hotel, you will need to call to cancel your reservation. If you're unsure, please contact the Fairmont to verify.

I was registered for the pre-conference workshop. Is the workshop still happening?

We are offering a virtual version of the Culture Renovation™ workshop across two days (September 23 - 24). If you paid to attend the workshop, we'll provide you with the opportunity to register four colleagues at no additional cost.


Sign up now

Bring your team - group pricing is available.
Vendors and consultants are not permitted to attend.